Senior Business Analyst

Location

Charlotte, NC

About the Job

About Finzly

Finzly is headquartered in Charlotte, NC, and was founded in 2012 by financial engineers whose mission is to create a modern, real-time, and responsive platform for bankers who need to break free from core limitations. Our initial success and wider adoption arrived after the introduction of our foreign exchange, trade finance, lending, digital banking, and branch banking solutions. Finzly is on a mission to free banks from their core banking systems and core-vendor limitations, by creating an Appstore ecosystem that empowers banks to launch new products and services instantly and easily. Finzly enables financial institutions to make smarter technology decisions while getting to market at fintech speed.

Recently, Finzly has won the “Best and Brightest Companies to Work For” of 2022 & 2023, Greatest Companies to Work for in NC 2024, and the “Best Parallel Core Technology” award at the NACHA Smarter Faster Payments Conference in 2023.

About the Role

Finzly is on an exciting growth trajectory and is seeking a dynamic and enthusiastic individual to join our Professional Services team as a Senior Business Analyst. This role offers a unique opportunity to be a key customer-facing representative for our innovative payment products – Finzly’s Payment Galaxy. We are looking for a well-organized professional who can prioritize and manage multiple responsibilities, including overseeing the implementation scope and serving as an ambassador for Finzly.

Why Join Finzly?

At Finzly, we are at the forefront of innovation in the financial technology space. Joining our team means being part of a forward-thinking company that values growth, learning, and career development. As a Senior Business Analyst, you will have the opportunity to work on cutting-edge projects, collaborate with industry experts, and make a significant impact on our clients’ success. Your future with Finzly is bright, with ample opportunities for professional growth and advancement.

Primary Job Responsibilities

Be a knowledge center and a product expert for Finzly’s payment hub.
Document product requirements, interface requirements, product system gaps, and create a delivery plan for customers.
Work with sales, product managers, and professional services teams to deliver the final solution.
Lead product trainings/demonstrations
Propose innovative solutions, establish Customer Delivery development priorities, and identify roadblocks.
Understand customer success for banks and CUs and be accountable for client satisfaction.
Occasional travel to conferences and customer sites

Required Experience

Payments Expertise: 5+ years of experience in ACH, FedWire, or RTP file formats and reconciliation.
Customer Experience: Proven track record of delivering payment products that enhance customer experience.
Core Banking Systems: Knowledge of core banking systems.
API & Data Services: Understanding of data services and API-based product offerings.
Project Management Knowledge: Understanding of project management principles and methodologies, with the ability to manage multiple projects simultaneously.
Technical Skills: Experience creating flow charts, swim-lane diagrams and proficiency in JIRA, Microsoft Suite (Word, Excel, PowerPoint, Visio).

Nice to have experience

Solution Delivery: 2+ years of experience in providing solutions in ACH, FedWire, RTP or FX payments.
Accounting Knowledge: Experience with accounting for payments.
SQL & Scripting: Beneficial experience in SQL and scripting.

Preferred Skills and Qualifications

Educational Background: Bachelor’s degree in Finance, Business, or equivalent.
Certifications: AAP/APRP payment certification.
Critical Thinking: Strong critical thinking and decision-making skills.
Leadership: Exceptional leadership, planning, priority management, conflict management, and organizational skills.
Team Collaboration: Experience working with remote, geographically distributed, and cross-functional teams.
Communication: Excellent communication and written skills to effectively interact and influence various levels of the organization.