In recent years, wire fraud, in the forms of account takeover and business email compromise, has skyrocketed, resulting in significant losses. [CM8] Because these payments are real-time and irrevocable, banks and credit unions must have stringent verification protocols in place to ensure the validity of a transaction before it is sent.
Specifically, to mitigate fraud risk, FIs should introduce key features including:
- Transaction monitoring: A strong partner can help FIs automate and flag suspicions transactions, including those that are out-of-character for a customer/member or exceed certain dollar thresholds.
- User access controls: FIs should also introduce internal controls, including multi-factor authentication and role-based access, system-specific audit trails, and more.
- Dual control and segregation of duties: By separating out responsibilities, FIs can avoid inadvertent mistakes or fraudulent employee activity. Requiring two or more authorized personnel to approve any Fedwire transfer adds a layer of innate security.
- Automated fraud detection: Similar to transaction monitoring, today’s provider partners can offer advanced solutions featuring AI and ML fraud detection. These can detect and alert employees to potential fraud before money leaves the institution.
- Out-of-band verification: FIs also can require additional steps to release a wire payment. Manual intervention with callback confirmations can help ensure the transfer details are accurate and legitimate.
As with all fraud, the best defense is a good offense, and having protocols in place around Fedwire payments will help mitigate an FI’s risk of fraudulent wires leaving their institution.