Roles & Responsibilities
- Troubleshoot Finzly applications and servers based on defined processes and procedures.
- Become a Finzly product expert with the ability to answer customer questions and resolve client support tickets.
- Create and update knowledge base articles with the latest changes and procedures.
- Communicate with Finzly customers on the status of their reported issues.
- Train customers on new features.
- Work closely with product and technology teams to resolve customer issues in a timely manner.
- Support product releases by understanding the new features and how Finzly clients will be impacted by the new features.
- Support user acceptance testing of the latest features and patches and execute testing as needed.
- Flexible to work in night shift.
Required Skills
- Relevant 2 Years of Experience in Automation.
- Very Good Understanding of database Oracle, and SQL scripts for troubleshooting. Candidate should be able to understand complex SQL scripts.
- Linux Shell Scripting to automate support tasks.
- Must be able to clearly communicate both verbally and in writing with clients in the US.
- JIRA Service Desk or similar solutions to manage support tickets is preferred.
- Knowledge of financial accounting is essential.
- Understanding of AWS concepts.
Preferred Skills
- 2+ years of experience in the banking industry,
- Experience supporting forex or trading system, treasury.
Experience
- 5-7 Years
Work Location
- Chennai/Pune